The Sutton House B&B is an exclusive property where every guest reservation is both important and special to us. If your travel plans change and you must cancel your reservation, please call us at least 14 (fourteens) days* prior to your arrival date to cancel your reservation. There is a $25.00 cancellation fee for reservations booked after May22, 2020.
In the unlikely event that you must cancel with less than fourteen (14) days* notice, shorten your stay or check out early, please understand that we must ask you to take responsibility for your entire reservation. If we can rebook your room(s), a full or partial refund will be made.
Rates/policies are subject to change and vary during high impact periods and and especially related to Covid-19 circumstances. *A 60 day cancellation notice is required on reservations with more than 2 rooms or whole house bookings and for all 3 day national holiday weekends. Special events such as Motor Cycle Week and Fall Foliage Oct. 1 - Oct. 25.
Check-in: 4:00 PM - 7:00 PM. If arriving outside of check-in times, please call to make arrangements. When we know when to expect you we will have your room sanitized, air conditioned or heated (depending on the season) prior to your arrival. From May 22, 2020 our check-in time has been changed to 1 hour later to allow extra time for sanitizing the entire property before your arrival for your health and well being.
Check-out: 10:00 AM. We sterilize every room and bathroom with UV-C lights and CDC approved disinfectants. We ask guests to respect the check-out times so we can have the rooms free of any disease causing miro-organisms. Housekeeping is spending an extra 2 hours cleaning and sanitizing every room
and food service area on the property.
Absolutely No Smoking inside; however designated outdoor smoking areas are available on the front porch and back patio where ash trays are located.
Pets are allowed at the discretion of the Inn Keeper. An additional one time $25 cash charge for extra cleaning is required at time of check-in. Doggie poop bags and scooper are available attached to the porch trash receptacle. We provide food & water dishes, extra pet sheets or blankets for pet bedding. A leash under the owners control is required inside and outside of the building. During your stay Housekeeping is not provided in rooms were pets are occupying a room.Fresh towels and supplies will be provided. Pet sitting and exercise can be arranged in advance by contacting Terri Carman 508-954-5847. Her service is required if you are going to leave your pet unattended for more than 4 hours especially while attending wedding ceremonies. Pets are not allowed when the B & B has young children present and no more than 2 dogs at a time. The 1st floor rooms are the preferred rooms for guests with pets to allow easy access to the front and back exits.
Babies, children of all ages, adults, seniors, and elderly are all welcome at the Sutton House B & B all year round. Please call or email with any special needs or requests.
GIFT CERTIFICATE POLICIES
Gift certificates must be presented at check-in along with a valid driver's license. Gift certificates are transferable and do not expire.